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Sales and lettings viewing protocols

Sales and lettings viewing protocols

14th May 2020

Following updated Government guidelines on sales and lettings during the Coronavirus (Covid-19)
outbreak, we have reviewed our processes for provision of our sales and lettings agency services.

Government guidance can be located here

Virtual viewings / video tours will continue to be used as default. Once a virtual viewing has been
carried out, and purchasers have passed financial viability assessments, IF they require a physical
viewing before proceeding these can be arranged, subject to site access.

If they or any member of the household being viewed is showing symptoms of coronavirus or is
self-isolating, then a physical viewing should be delayed.

Appointments will be conducted as follows:

  • Viewings are by appointment only

  • Maximum of two adults from one single household can attend a viewing. Children cannot attend viewings

  • Names of the adults attending to be confirmed in advance

  • Open house viewings are not allowed

  • Those attending viewings are asked to bring and wear appropriate face masks / face coverings

  • Viewing times to be kept to minimum appropriate to property size

  • Sufficient time to be allowed between appointments to allow for cleaning of door handles etc,
    and to ensure no overlap between different household appointments
    • Sales consultants will arrive in advance, open up the property, opening internal doors using
    door wedges, limiting contact with door handles etc.

  • Sales consultants will be provided with gloves and masks for their own use, and will have hand
    sanitiser, wipes and shoe coverings available.

  • Customers will be asked to wait in their vehicle or away from the development or property until the sales consultant calls to confirm they can enter

  • Social distancing regulations are to be observed at all times. If the size or layout of the property
    makes this difficult, the sales consultant may allow access but wait outside

  • No paperwork or brochures will be shared or passed around during viewings – all forms and
    marketing collateral will be provided in advance of appointment, or post appointment for follow up admin

  • Soap and paper towels or hand sanitiser will be provided

  • Post appointment – all gloves, used wipes will be placed in plastic bag and tied securely for disposal off site

  • Door handles and surfaces will be wiped with antibacterial wipes between viewings and before
    leaving property

  • Completions – home demos will continue to be carried out online using Skype / Facetime /
    Teams asap post completion

  • These protocols will be followed for all appointment types – viewings, valuation visits, sales

Red Loft viewings protocols during Coronavirus pandemic May 2020

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